Question 1

Can I return a talisman or spiritual product?

Accepted Answer

No, talismans are personalized and sacred spiritual items that cannot be returned, refunded, or exchanged. All sales of talismans are final.

Question 2

Can I return a digital download?

Accepted Answer

No. Digital products like PDFs and software are non-returnable due to their instant delivery and nature. All sales are final.

Question 3

What items are eligible for return?

Accepted Answer

Only physical items that are not talismans or digital downloads are eligible for return. They must be unused, in original packaging, and returned within 30 days of delivery.

Question 4

How will I receive my refund?

Accepted Answer

If approved, your refund will be issued to your original payment method within a few days after we receive and inspect the returned item.

Question 5

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

Question 6

Can I exchange a product?

Accepted Answer

Exchanges are only accepted for defective or damaged physical products. Please email our support team to initiate an exchange.

Question 7

What if I received a gift and want to return it?

Accepted Answer

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. Otherwise, the refund will go to the original purchaser.

umrah

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